Administrative Support

26K – 32K (Plus bonuses)

Are you a person who’s looking for an opportunity with a progressive and fun company? Do you value good corporate culture and a positive work environment? Do you see yourself working for a trendy tech company in Vancouver’s Yaletown? Maybe you’re ready to take your first steps in the corporate world. Maybe you have done junior book keeping for a small firm or similar professional services or marketing company. Maybe you have even worked for an ISP before. If you love Vancouver and working in a fun environment, then this exciting opportunity may be for you!

Job Description:

We are looking for a positive, responsible and willing self-starter to provide general administrative support for the Client Care Manager and the Accountant. This position is key liaison between Sales, Production, Accounting, Client Care & Admin departments.

Responsibilities:

• Provide impeccable customer service to our clients.
• Be able to answer the telephone in a prompt, professional and courteous manner.
• Coordinate thank you gifts and letters to all new clients and renewals.
• Assist in new account set up, process and flow.
• Manage Security Certificate set up and communications (training provided).
• Register Domain Names (training provided).
• Ensure our Domain Name providers have sufficient funds.
• Coordinate office mail and check mailbox.
• Take ownership of accounts payable and some invoice input into QuickBooks.
• Assisting Accountant with Month End and Year End Reconciliations
• Check email & forward to appropriate parties.
• Data entry, word processing
• Annual price book and package pricing updating
• Set up and maintain manual and digital filing systems for clients.
• Ensure all renewals are sent out minimum 45 days before renewal date
• Expense receipt entry
• Prepare monthly billing renewals.
• Ensure Vendor files are current and updated
• Track competitions/travel/bonuses.
• Office supply coordination and ordering
• Manage and process web site sales
• Assist the Client Care Manager in providing five star customer service.
• Expense Submission / Statement

Qualifications:  

• 1-2 years previous office experience or administrative experience an asset, but  eagerness and a desire to learn could make up for experience.
• Possess strong English skills (both written and oral).
• Possess strong telephone skills.
• Be courteous, prompt, and timely  
• Demonstrates the ability to manage their time effectively using a time management system.
• Be able to operate under pressure and meet deadlines.
• Microsoft Office skills an asset.
• QuickBooks Pro experience would be a bonus.
• Providing impeccable customer service to our clients as 1st priority.
• Able to work independently on projects and also collaborate as a strong team member
• Communicate effectively both internally and externally i.e. check email, forward to appropriate parties and reply timely with priority to editing requests or technical support requests.
• Innovation and creativity in the form of continuous improvement to internal processes.
• Possess strong ability for multitasking.
• Willingness to learn, maintain focus & take initiative
• Possess a strong attention to detail